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I was about eight years old and I heard my dad telling my mother he was having problems with the largest marine dealer in Port Arthur Ontario they were making unnessisary repairs.I got to go to town with him the next day. Port Arthur was 65 miles distant we would be picking up supplies for the resort and a CD12 johnson that was in for repairs it was jumping out of gear caused by poor shifting practises .We stopped at the dealer late in the afternoon and my dad and the owner chatted my dad paid the bill .New clutch cone etc.
I can still see it clearly as my dad set the motor on the wooden floor of his 52 Ford pickup and drained the oil and took the lower unit apart.What he found did not make him happy you guessed it they had reversed the clutch cone,My dad called the owner outside to examine there was alot of sputtering and bs on how they had just fired the mechanic the previous day.My dad remained tottaly calm and told the owner he didnt care what excuse he used but he wanted the bill for the motor ripped up and that in future he would be using another shop.I thought the owner was going to cry as he gave my dad a bunch of apologies and saying things like look how far back we go etc.
We still used that shop till they closed about 6 years ago but they never tried to screw my dad or I again.